SUPPORT / CUSTOMER CARE
Help, Diagnostics & Communication.
Direct, responsive assistance for all Wonixo software products. We're here to help troubleshoot issues or receive your feedback.
Issue Diagnostics
Include your device model, OS build, and repro steps for rapid triage.
Typical triage: 24–48h
Bug Reporting Guidelines
How to Report a Problem
To help us isolate and resolve glitches promptly, please include the following technical specifics in your message:
- 01.Product Name & Version: e.g., PDF Scanner v1.0.
- 02.Hardware & OS: e.g., iPhone 15 Pro, iOS 17.5.
- 03.Steps to Reproduce: Exactly what you tapped or clicked before the problem occurred.
- 04.Observed vs Expected: What actually happened versus what should have happened.
Product Documentation
Review technical specifications and architectural details for individual products:
Reference
Frequently Asked Support Questions
How do I report a software bug or crash?
Use the support form on this page or email dev.wonixo@gmail.com directly. Please specify your operating system version, the app name, and the sequence of steps that triggered the issue.
Does Wonixo offer refunds or license transfers?
Once applications launch in respective app stores (such as the Apple App Store), purchases and refunds are processed securely according to the platform operator's standard purchase policies.
Can I participate in early beta testing?
Yes. Inquiries regarding pre-release TestFlight builds or Web beta access can be submitted using the topic 'General Wonixo Inquiry' in the form below.
How does Wonixo handle my email and support data?
Support emails and submitted messages are utilized strictly to diagnose and resolve your inquiry. We never add support contacts to marketing mailing lists or share contact details with third parties.